Order Confirmation & Invoices

How Order Confirmations Are Sent #

Once a customer completes their purchase, an automated order confirmation is generated and sent to the email address provided during the checkout process. This email will typically include the following information:

• Order Number
• Order Date
• Itemised List of Purchased Products
• Shipping Information
• Contact Information for Customer Support

How Invoices Are Sent #

Invoices are usually sent out shortly after the order confirmation. Customers can receive their invoices in the following ways:

• As an attachment in the order confirmation email.
• As a separate email, depending on the store’s policy.
• Available for download from the user account on the website under the ‘Order History’ section.

Invoices typically contain:

• Invoice Number
• Date of Issue
• Billing Information
• Detailed Breakdown of Charges
• Payment Information

Why Are These Documents Important? #

Order confirmations and invoices serve several important purposes:

• Provides proof of purchase for the customer.
• Facilitates returns and exchanges by keeping track of purchase details.
• Ensures transparency in transactions between the customer and the seller.

Contact Support #

If customers do not receive their order confirmation or invoice, they should contact customer support for assistance. The support team can verify the order status and resend the necessary documents if required.