Overview #
If you receive an item that is damaged or you do not receive an item at all, it is important to report this issue promptly to ensure that you can receive a replacement or resolution. This document outlines the steps you need to take to report damaged goods and obtain replacements.
How to Report Damaged Goods #
1. Gather Necessary Information #
Before contacting customer service, make sure to gather the following information:
- Order number
- Items that are damaged or missing
- Photos of the damaged items (if applicable)
- Date of delivery
2. Contact Customer Service #
You can reach out to our customer service team through the contact page.
Submitting a Replacement Request #
1. Provide Required Details #
When submitting a replacement request, include all the necessary details you gathered earlier:
- Order Number
- Description of the Issue
- Contact Information
2. Await Confirmation #
After your request has been submitted, you will receive an email confirmation. Please wait for our team to process your request, which may take 1-3 business days.
Replacement Process #
1. Review of Your Request #
Our customer service team will review your request and may reach out for additional information if necessary.
2. Shipping of Replacement #
If approved, we will ship the replacement item to your original shipping address. You will receive a tracking number once the replacement has been dispatched.
Conclusion #
Reporting damaged or missing items is simple and we are here to assist you every step of the way. If you have any questions, please do not hesitate to contact our customer service team.
If you received items that are damaged or missing from your order, this guide will assist you in reporting the issue and obtaining replacements. Please follow the steps outlined below to ensure a smooth resolution.
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