OUR REFUND POLICY

Every printed item is uniquely customised to the particular requirements of the customer. One company's printed forms are of no use to anyone but that company. This makes an "open" returns policy very difficult to operate. However, at Print Factory Scotland we want our customers to be completely satisfied with the printed products we supply.

Every effort is made to ensure that your work is printed to a good commercial standard.

If we make an error in printing which is our fault, we will happily reprint the job at our expense.

Please note: no liability can be accepted by Print Factory Scotland for errors, grammar, spelling or omissions made on artwork provided by a customer, or once any proof has be approved by the customer.

How to return an order: Please follow the steps below to enable us to process your return efficiently:

Wrap the goods securely in the original packaging (if any), ensuring that you include the full order details & quantity supplied.

Send the package to the address below:

FAO Returns
Print Factory Scotland
7 Clerkington Walk
Haddington
East Lothian
EH41 4EN

We will notify you via e-mail when your return has been received. For your protection we recommend that you use a recorded-delivery service/courier.

Please report Goods Damaged in Transit to us by emailing: damages@printfactoryscotland.com within 3 days of delivery.

Please keep the goods safe and you will be contacted by return.